Your website answers questions around the clock – and brings in a person when needed.
Many visitors have one concrete question – price, process, availability – and want neither to fill in a form nor to call. An AI chatbot answers immediately based on your own content, takes enquiries and hands over to you as soon as a person is needed.
Answers from your content
The chatbot knows your website, services, prices, FAQ and documents (via RAG). It only answers on that basis and says honestly when it does not know something – instead of making it up.
Live chat with handover
When things get specific or the visitor wants a person, your team takes over in the same window – on a computer or phone. Outside business hours the bot records the full enquiry.
Enquiries, not chat fragments
Name, request and contact details are captured in a structured way and land in your inbox, CRM or calendar. On request the chat books an appointment directly.
More than the website
The same assistant can answer on WhatsApp, Instagram or by email – one knowledge base, several channels, consistent answers.
Your tone, your rules
You define tone, topics and limits: what it talks about, what not, when it hands over. Analysed conversations show which questions remain open – valuable for content and offering.
Data protection and disclosure
No American chat widget with tracking. EU hosting, clear retention periods and a visible note that an AI is answering – as required by the EU AI Act.
Passt zu Ihnen, wenn
- The same questions keep coming in by phone
- Enquiries outside business hours get lost
- Visitors leave without getting in touch
Wann es nicht das Richtige ist
If only a handful of questions come through the website each week, a clearly visible FAQ and a phone number are often the better choice. A chatbot pays off where questions repeat.
Ehrlichkeit vorab spart beiden Seiten Zeit — und Ihnen Geld.
Womit gearbeitet wird — und was Sie davon haben
Answers come from your texts and documents, not from the model’s general knowledge.
Light, fast and in your site’s design – without third-party scripts that cost load time and privacy.
Notification on your phone or team tool, replies directly in the running chat.
Maintenance - with LivaLink included
Optional and cancellable monthly. Every one of these packages includes LivaLink Business - the subscription alone costs 29 € a month. From 20 € you therefore pay less for maintenance and appointment booking together than for the booking alone.
See LivaLink — appointment booking, contact routes and chat ↗Basic
When you maintain content yourself and only want the technology covered.
- LivaLink Business included - appointment booking, contact routes and chat with your own branding instead of a LivaLink notice (normally 29 € a month)
- Security updates for the system and its extensions
- Daily backup, restore if the worst happens
- Uptime checks - I usually notice an outage before you do
Care
When you would rather hand changes over than make them yourself.
- Everything from Basic
- Content changes: text, images, prices, opening hours - you write me what should change
- Rebuilds of the site structure: new pages, reordering, removing
- Smaller changes are included; anything larger we agree on beforehand
- Reply within one working day
Visibility
When the site should not just run, but keep moving forward.
- Everything from Care
- Ongoing search work: watching rankings, sharpening copy, taking new terms
- Keeping the Google Business Profile and directory listings current
- Building reviews, guided
- A short monthly report: what you are found for and what is next
Without a maintenance agreement your site of course keeps running - you then handle updates yourself, and the regular LivaLink tariff applies.
Häufige Fragen
What can an AI chatbot do on my website?
Answer questions about services, prices, processes and opening hours, take enquiries, book appointments and hand over to your team when needed – around the clock and in several languages.
How is it different from classic live chat?
Live chat always needs someone to reply. The AI chatbot handles recurring questions itself and only brings in your team when it is really needed.
Will the bot give wrong information?
It only answers from your approved content and hands over when unsure. Before go-live it is tested with real questions, and conversations can be reviewed at any time.
Do I have to disclose that an AI is answering?
Yes. The EU AI Act requires that people can tell when they are talking to an AI. This is built into the chat from the start.
What does an AI chatbot cost?
A one-off fee for setup and integration, plus ongoing hosting and language model usage by volume. I quote both after a short call, matched to your visitor numbers.
AI chatbot & live chat für Ihren Betrieb?
Beschreiben Sie kurz, worum es geht. Sie bekommen eine ehrliche Einschätzung zu Aufwand, Dauer und Kosten — und einen Hinweis, wenn etwas anderes besser passt.
No obligation · Reply the same working day